Glassdoor Reviews Can You Comment About Horrible Coworkers

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Having a plan in place when information technology comes to effectively responding to company reviews (both practiced and bad), should be part of any solid employee engagement and employer branding strategy. Therefore, knowing how to reply to a negative review on Glassdoor is an important skill for a recruiter or HR professional to possess. Especially when yous consider that 46% of Glassdoor members read reviews before speaking with a company or the person in charge of hiring. And that a whopping 90% of job seekers find employer perspectives useful when learning well-nigh jobs and companies.

That'south why in today'southward blog we're giving you viii pieces of communication on how to bargain with a negative Glassdoor review:

1. Don't ignore it!

88% of people claim to have been influenced by an online review (for anything, non just employers). So, by not taking charge of your negative reviews where you can, you are missing out on your chance to take your say. By declining to respond, you're missing an opportunity to non merely neutralise a negative review, just too showcase your employer brand to all stakeholders who will read the review including current employees and futurity employees.

69% of Glassdoor members agree that their perception of a company improves later on seeing an employer respond to a review. So, past taking the time to reply y'all prove that you are actively working to improve your make and that you lot value your employees' perspectives.

Bottom line: it's amend to have your voice heard rather than simply ignoring it.

ii. Be professional.

It can be tempting to come back at a review all guns blazing when you experience the reviewer is being out of line, ad false data or accusing your company of something that only isn't true. Just it is specially important in these situations to be the bigger person.

Never respond to a review in anger. When an employee gives you a bad review, fighting back is non the best thought.Have the response from California trial attorney, Phlip Layfield, for case. When faced with a barrage of negative reviews for his company, with titles such as " Yous will HATE working here – Please read all the reviews " and " Working Here is Psychological Torture ", Layfield decided that instead of responding professionally, the all-time thing to practise was to file a very public lawsuit to try and getGlassdoor to release the identities of the people who left these and other reviews of his police force firm. Chances are, if he'd just stayed calm and professional, and responded to each of the reviews individually, many of us would be none the wiser that this had ever happened.

So earlier you answer to a negative review, step dorsum. Accept some time to really think nigh what the reviewer has to say and how all-time to approach information technology. Prove prospective candidates that your visitor deals with issues calmly and professionally.

3. Say "Thank you".

Information technology may seem counterintuitive to give thanks someone for maxim something negative about your visitor, but trust us on this one! Think nearly information technology this manner. This person has just provided you with free information that will allow you to make your company great! By thanking them for their feedback it shows them (and any other stakeholder who are reading) that you're gracious, you care most their issue, and that you're willing to appoint in social club to put information technology right.

Kicking off your response by thanking the reviewer, will as well go a long way to making yous expect professional.

4. Address specific issues.

Acknowledge the main issues the reviewer has raised, then continue to explicate how you intend to solve the issue or what you are already doing to rectify it. The more detail you can requite, the improve.

That said, if yous don't want to validate the reviewer, don't respond directly to accusations or statements fabricated. Instead, keep your response focused on showcasing your company values by using stories or examples of bodily behaviour within the company.

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5. Exist authentic.

Don't, nosotros repeat, don't use canned responses when addressing a negative review on Glassdoor. Doing so makes information technology look like you've something to hide. People respect authenticity and the only manner to be authentic is to reply to each and every review individually and honestly. In a world full of inauthenticity, people volition appreciate your effort to be upfront.

"Don't brand the mistake of giving your audition less credit than they deserve. They are far more informed, aware, socially connected – and empowered – crowd than ever before with high standards… and male child exercise they take attitude," says James Noble. "This is THEIR surface area likewise, and they can sniff out a scam at 10 paces. They aren't afraid to air some dingy laundry either and annihilation you put out at that place will be scrutinised. If information technology doesn't measure up to 'genuine' it WILL get called out."

6. Think near your target audience.

Who exercise you really desire to influence with this response? Current employees? Futurity employees? Customers? Investors? Write your response with those people in mind, not just for the person who wrote the review.

7. Check spelling and grammar before posting.

In one case you mail service a response on Glassdoor you CANNOT become back and edit it. Therefore, we advise y'all compose your review in a Word document first so y'all can run a spellcheck and edit it until you're satisfied with the last product.

Oh, and it also wouldn't hurt to get the opinions of some of your colleagues. Not just for spelling and grammar, merely also for a sense cheque. Is your response professional? Does the response read well? How do you lot meet in the response? After all, two sets of optics are ameliorate than one.

8. Listen and answer to the feedback.

The person who left this review did so for a reason. They felt strongly enough most it to open their laptop, log in to Glassdoor, and spend fourth dimension typing out a review. Wouldn't you like to terminate anyone else from having the aforementioned negative experience? If y'all're a responsible employer, of course yous would!

Use this review as effective criticism – as an opportunity to improve. Particularly if 2 or 3 people signal out the same issue, it's definitely fourth dimension to accept a wait and endeavour and fix it.

Bottom line: people want to work for a company that listens and cares.

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Source: https://www.socialtalent.com/blog/recruitment/respond-negative-glassdoor-review

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